Our Terms of Use

                                                         Terms and Conditions of Use - VPN99 

Key Definitions

“Administration” means the administration of vpn99.net Internet service and refers to LILLIOZ SOFTWARE LTD - a limited company registered in Aischylou 7, Anthi court, flat 104, Germasogeia, 4041, Limassol, Cyprus under 357598.

Our correspondence address is the same as registered address.

“VPN Service” means a service associated with provision of access to a virtual private network. “Subscription” means a subscription for a VPN Service. “User” means a person, who has bought (or received it free of charge as a promotion) a Subscription provided by “vpn99.net” Internet service. The User accepts the agreement without further authorisation (automatically). “Subscription Period” means the time span, during which the user can use the VPN Service.

Subject Matter of the Agreement 

The Administration, on the one hand, and the User, on the other hand, have signed this agreement. The usage of our services implies that in according with Article 6(1) lit. b European Union’s 2016/679 General Data Protection Regulation, processing of all the User’s personal data is necessary for the performance of a contract to which the User is party or in order to take steps at the request of the User’s prior to entering into a contract (if the User received the Subscription free of charge as a promotion).

The Administration shall provide the VPN Service at the prices and within terms of Subscriptions published on vpn99.net website 24 hours a day. The User can start using VPN Service right after performing the following actions:

a) registering on vpn99.net;

b) receiving an email with account password and a link to change it;

c) choosing any of the provided subscription plans;

d) making a purchase.

The User shall use the VPN Service during the Subscription Period.

Responsibilities of the parties 

a) The user shall not commit illegal acts using the vpn service of the administration. furthermore, you assume the obligations not to use the vpn-service for spamming (in any form, including link-spam), financial fraud, fraudulent actions, distribution of child pornography, attacks, hacking, and other actions capable of causing damages to users and services on the internet. the administration shall not be liable for breaches of this clause by the user. all kinds of liability for breach of this clause of the agreement, including legal and criminal, shall be borne exclusively by users.

b) In the event of disruption of the VPN Service functioning for more than 12 hours, the Administration agrees to extend the Subscription Period for the time equal to the disruption of the VPN Service or provide a discount for the purchase of another Subscription. 

c) If you are dissatisfied with our service, you can get a full refund. A refund can be requested only during the first 30 days of our service usage (doesn't apply to mobile Apps). To request a refund contact our customer support via e-mail (support@vpn99.net). During 24 hours after the request has been successfully submitted you will receive a refund. Our support will always help you. Subscription paid through our payment processor are automatically renewed each time frame that you chose unless the subscription is cancelled or the funding source (e.g. credit card) has on file expires.

 To cancel your recurring payment, login at VPN99 and follow the instructions: 

a) Go to Your Account (click on your login) 

b) You will see Cancel Subscription button 

с) Сlick on it and select a reason of the cancellation

d) Also you can cancel a recurring payment by contacting our support (support@vpn99.net). 

A subscription cancellation will cancel the (future) automatic renewals (recurring payments), but will not affect the current subscription for the already paid term, and we are unable to refund portions of the subscription fee for "unused" months within the current term. 

Any losses, including lost profit associated with the interruption of the VPN Service functioning shall not be reimbursed by the Administration. The VPN service is provided “as is”. 

The usage of our services implies that the User has read and agreed to the terms of use.

Delivery policy

At VPN99, we are committed to ensuring that individuals with disabilities can access all of the content offered by VPN99 through its website, www.vpn99.net, and its mobile applications.

If you are having trouble accessing www.vpn99.net or VPN99 mobile apps, please email legal@vpn99.net for assistance. Please put “ADA Inquiry” in the subject line of your email.

Disclosure of DMCA Notice and Takedown Policy and Procedures

If you believe any of our services has been used to infringe your intellectual property rights, please email legal@vpn99.net giving full details of the alleged infringement, including information sufficient to allow us to identify the relevant user. You must also include details of your rights in the relevant works (or standing to complain on behalf of the rights holder). We may, at our discretion, require conclusive proof of repeat infringement before taking action.

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