Key Definitions “Administration” means the administration of vpn99.net website. “VPN Service” means a service associated with provision of access to a virtual private network. “Subscription” means a subscription for a VPN Service. “User” means a person, who has bought (or received it free of charge as a promotion) a Subscription provided by “vpn99.net” Internet service. The User accepts the agreement without further authorisation (automatically). “Subscription Period” means the time span, during which the user can use the VPN Service.
Subject Matter of the Agreement The Administration, on the one hand, and the User, on the other hand, have signed this agreement. The Administration shall provide the VPN Service at the prices and within terms of Subscriptions published on vpn99.net website 24 hours a day, and the User shall use the VPN Service, when he/she wants during the Subscription Period.
RESPONSIBILITIES OF THE PARTIES A) THE USER SHALL NOT COMMIT ILLEGAL ACTS USING THE VPN SERVICE OF THE ADMINISTRATION. FURTHERMORE, YOU ASSUME THE OBLIGATIONS NOT TO USE THE VPN-SERVICE FOR SPAMMING (IN ANY FORM, INCLUDING LINK-SPAM), FINANCIAL FRAUD, FRAUDULENT ACTIONS, DISTRIBUTION OF CHILD PORNOGRAPHY, ATTACKS, HACKING, AND OTHER ACTIONS CAPABLE OF CAUSING DAMAGES TO USERS AND SERVICES ON THE INTERNET. THE ADMINISTRATION SHALL NOT BE LIABLE FOR BREACHES OF THIS CLAUSE BY THE USER. ALL KINDS OF LIABILITY FOR BREACH OF THIS CLAUSE OF THE AGREEMENT, INCLUDING LEGAL AND CRIMINAL, SHALL BE BORNE EXCLUSIVELY BY USERS. b) In the event of disruption of the VPN Service functioning for more than 12 hours, the Administration agrees to extend the Subscription Period for the time equal to the disruption of the VPN Service or provide a discount for the purchase of another Subscription.
c) If you are dissatisfied with our service, you can get a full refund. A refund may be made only during first 30 days of usage of our service. To get the refund, you need to contact the customer support via e-mail (firstname.lastname@example.org) during the first 30 days upon the service usage and request a refund. Our support will always help you. Subscription paid through our payment processor are automatically renewed each time frame that you choosen unless the subscription is cancelled or the funding source (e.g. credit card) has on file expires.
Note that VPN99 does not hold any credit card information on file (or has even access to that information) - these are entirely with the external payment processor and we do not have access to that information.
To cancel your recurring payment, login at VPN99 and follow this instructions:
- Go to Your Account (click on your login) ,
- You will see Cancel Subscription button,
- Сlick on it and select the reason of the cancellation,
Also You can cancel a recurring payment by contacting our support (email@example.com).
A subscription cancellation will cancel the (future) automatic annual renewal (recurring payment), but will not affect the current subscription for the already paid term, and we are unable to refund portions of the subscription fee for "unused" months within the current term.
Any losses, including lost profit associated with the interruption of the VPN Service functioning shall not be reimbursed by the Administration. The VPN service is provided “as is”.