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How to cancel recurring payment?

Subscription paid through our payment processor are automatically renewed each time frame that you choosen unless the subscription is cancelled or the funding source (e.g. credit card) has on file expires.

Note that VPN99 does not hold any credit card information on file (or has even access to that information) - these are entirely with the external payment processor and we do not have access to that information.

To cancel your recurring payment, login at VPN99 and follow this instructions:

  • Go to Your Account (click on your login) ,
  • You will see Cancel Subscription button,
  • Сlick on it and select the reason of the cancellation,

Also You can cancel a recurring payment by contacting our support (support@vpn99.net).

A subscription cancellation will cancel the (future) automatic annual renewal (recurring payment), but will not affect the current subscription for the already paid term, and we are unable to refund portions of the subscription fee for "unused" months within the current term.